David RojasCustomer message
08:41I've been ordering for two years and this is my first return. Is there any way to waive the restocking fee?
Can you make an exception on the return fee?
High confidence
Active customer message
David Rojas
david@peaktrail.coCan you make an exception on the return fee? · 08:41
I've been ordering for two years and this is my first return. Is there any way to waive the restocking fee?
Agent noteInternal note
08:46Loyalty exception exists for repeat buyers with 5+ orders. AI missed it because the order history wasn't pulled into context.
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