Dashboard
Measure AI improvement, not just activity
Every reply your team sends from the inbox is analysed here. The goal is a shorter edit loop — not just faster replies.
AI draft acceptance
68%
Based on 42 evaluated drafts
Avg. edit intensity
24%
Of AI draft words replaced per send on average
Top edit pattern
Factual fix
12 edits of this type
Edit reason breakdown
Why agents edit drafts
Classified by the edit capture pipeline on each confirmed reply.
Edit log
Recent agent edits
No edits yet.
QA review queue
Threads needing attention
Score risky threads, leave coaching notes, and keep clean approvals out of the queue.
Nina Patel
Northstar Home
Urgent: order still shows label created
I need a clearer answer than the one I got yesterday. Is the package actually moving or not?
Issue categories
Lena Okafor
Brightwave
API integration returning 403 after your deploy — we are blocked
Your latest release broke our webhook integration. Our entire onboarding flow is down.
Issue categories
Raj Sharma
Mesa Dental Group
Payment failed — account shows past due
Our card was declined but the card is valid. Account shows past due now and staff can't log in.
Issue categories
Nina Patel
Northstar Home
Zapier connection stopped syncing — orders not updating
Zapier zap broke after the platform update. New orders aren't syncing to our spreadsheet.
Issue categories
Priya Chen
Brightwave
New account — can't access admin panel after invite
I accepted the invite and set a password, but the admin panel shows 'access denied' on every page.
Issue categories
Knowledge base health
Knowledge gaps driving edits
Based on the last 30 days of agent edits. These patterns show where a new SOP, policy note, or context entry could reduce rewrites.
Missing context
10 edits in 30 days
- Drafts often need carrier checkpoint and fulfillment status before agents can safely reply.
- Agents add account-specific order context that was missing from the draft.
Factual fix
12 edits in 30 days
- Agents correct delivery timing and avoid unsupported ETA promises.
- Drafts need more precise product or billing details from the customer record.